Audience Services Co-ordinator
Time Commitment:
- 6pm–11pm × 12 Friday Club Nights per year
- 1–2 Board Meetings monthly
- Additional time for planning, coordination, and volunteer scheduling
Reports to:
- President, Board
Works Closely With:
- Board Members
- Administrative Assistant
- Communications Co-ordinator
- Volunteer Team Leads
- Front-of-House Volunteers
Are You:
- Passionate about live folk music and creating welcoming community spaces?
- A people-person who thrives on connection and positive energy?
- Calm, organized, and confident in managing busy, live event environments?
What We Are Looking For:
A friendly, organized leader who can oversee all front-of-house operations and ensure every guest has a smooth, welcoming, and memorable experience—from arrival to encore.
When You Are Needed:
Outside of Club Nights
- Planning and coordinating front-of-house operations
- Scheduling and communicating with volunteers
- Preparing ticketing, guest lists, and event logistics
Club Nights
- Overseeing ticketing, door operations, and box office
- Welcoming guests and supporting volunteers
- Managing door sales and troubleshooting issues
- Coordinating safety, flow, and security awareness
What You’ll Bring:
- Excellent interpersonal and customer service skills
- Strong leadership and volunteer coordination abilities
- Confidence in handling high-energy, public-facing environments
- Solid organizational and problem-solving skills
- Comfort with ticketing systems and cash handling
- Ability to stay calm and responsive under pressure
What You’ll Do:
- Oversee all audience services including ticketing, greeting, door, and box office
- Manage door sales and ensure accurate tracking and reporting
- Coordinate and support front-of-house volunteers
- Serve as the first point of contact for guests, creating a warm and welcoming atmosphere
- Ensure smooth entry, seating flow, and overall audience experience
- Monitor safety and liaise on basic security awareness as needed
- Troubleshoot guest concerns with professionalism and care
Why You Will Love Volunteering with Us:
You’ll be at the heart of the audience experience—the first smile, the warm welcome, and the person who helps set the tone for every concert night. Your role is essential in creating the sense of community that makes the Calgary Folk Club so special.
Great Fit if You:
- Love meeting new people and making them feel at home
- Enjoy being part of live events and dynamic environments
- Are a natural host who notices the little details
- Thrive in a team setting and enjoy supporting others
Requirements:
- Strong customer service or hospitality experience
- Confidence managing volunteers and public-facing roles
- Comfort handling cash and ticketing processes
- Familiarity with live events or the Calgary music community is an asset
Ready to Join Us?
We’d love to hear from you!
To apply, please send your resume and cover letter to:
calgaryfolkclub@gmail.com
Let’s make music magic together. 
